Part Time Retail Customer Care Representative

Role Based in Troy

Fast Facts

• Flexible Role: Retail Customer Care Representative (Part-Time)
• Status: New Part-Time listing (Interviews this week).
• Employer: Retail & Sales Group (Hiring Part-Time in Troy)
• Experience: No experience required (Training provided).
• Location: Troy, MI
• This Troy-based role is an excellent opportunity for professionals skilled in customer service.
• Our Retail & Sales Group team in Troy, MI is growing.
• Benefit from working in Troy, a key hub for the Retail Customer Service industry.

Compensation & Benefits

• Earnings: $20-$24/Hour (approx. $23.4k/Year)
• Benefits: Weekly pay options may be available.
• Perfect for students or those seeking supplemental income.

Position Scope

• Apply your your professional skills skills in a flexible Troy environment.

Part Time Retail Customer Care Representative

About Retail & Sales Group

Retail & Sales Group operates dynamic storefronts committed to exceptional customer experiences and long-term career growth. We take pride in cultivating talent from within, offering clear pathways into store management. When you embark on a career in retail customer care representative with Retail & Sales Group, you are joining a supportive team where over 60 percent of our management staff started in part-time customer service roles.

Job Summary

If you want a flexible 15 to 20 hour weekly schedule that works around school or family, this role offers real promotion opportunities. You will assist shoppers, process transactions using POS software, and build skills that prepare you for leadership. You will serve as Part-Time, delivering the signature Growth-Oriented Communicator that sets Retail & Sales Group apart in the retail customer service.

Comprehensive Responsibilities

• Customer Assistance: Greet 40 to 50 store guests daily, using Zebra handheld devices to check inventory and resolve customer inquiries with accuracy.
• Transaction Processing: Operate Square POS terminals to process 30 plus register transactions per hour while maintaining zero cash drawer discrepancies.
• Merchandise Restocking: Restock up to 100 retail items daily, ensuring sales floor displays match current merchandising guidelines and promotional pricing standards.
• Leadership Pathways: Participate in monthly 30-minute career progression check-ins with store managers to track skills required for full-time supervisory roles.

Industry-Leading Benefits & Salary

We offer flexible scheduling options and structured career growth to help you thrive in your work and personal life.

• Salary: $19.50–$23.00 per hour
• Flexible Shift Scheduling: Choose from morning, evening, or weekend shifts ranging from 15 to 25 hours weekly to accommodate your personal commitments.
• Store Merchandise Discount: Receive an immediate 30 percent discount on all store merchandise starting on your very first day of employment with us.
• Leadership Mentorship: Get paired with a senior team lead through our 90-day mentorship program designed to prepare part-time staff for promotion.

Requirements & Qualifications

• Minimum 6 months of customer-facing experience in retail, hospitality, or food service.
• Ability to work a flexible part-time schedule of 15 to 25 hours per week including weekends.
• Familiarity with POS point-of-sale systems, cash handling, or handheld inventory scanning devices.
• Strong verbal communication skills and a desire to advance into retail management roles.